FAQ

Fiber Internet FAQ

1What is fiber and what is so special about it?

Fiber Optic systems use bursts of light sent through thin glass fibers to transmit information, resulting in much faster speeds than traditional copper lines. Most internet providers use fiber in their systems but use copperlines for the final connection to the home, resulting in slower speeds. empower will bring fiber all the way into your home, giving you access to download and upload speeds up to one gigabit.

2How much does basic internet cost?

10 Mbps down & 1 Mbps up Wireless: $49.99/month

25 Mbps down & 3 Mbps up Wireless: $69.99/month

50 Mbps down & 10 Mbps up Wireless: $115.99/month

200 Mbps down & 20 Mbps up FTTH: $99.99/month

1 Gbps (1000 Mbps) FTTH symmetrical: $169.99/month

3Are there any data caps?

No. Use as much data as you want with no caps or throttling.

4What equipment is required? How much does the equipment cost?

You are not required to provide any equipment for internet service, and there is no fee for the equipment.

5What is managed wireless?

For $8.99 a month, we will set up, maintain, and manage your wireless network, including troubleshooting, updates, and security.

6What happens if the equipment is damaged?

Physical damage will be charged to the subscriber. Malfunctioning equipment will be replaced by empower at no charge.

7Do I have to return the ONT (Optical Network Terminal) if I cancel service?

Yes.

8Will you sell my browsing information?

No. We will never sell your information to third parties.

9Is the price locked in?

No, our product offerings will remain as simple and straight-forward as possible.

10Is there a contract?

Yes, having a contract helps protect both you as the subscriber and empower as the provider. When you make an application for service full terms and conditions of the contract will be presented.

Phone FAQ

1What calling features are available with empower phone service?

Basic features such as: Call Waiting, 3-way calling, voicemail, and free long distance.

2Can I keep my phone number?

Yes, in most cases. To keep your existing phone number, your previous carrier must agree to releasing your number to empower. To determine if your number is transferable, call our customer service and they’ll be able to help!

3Do you have any international plans?

The base rate of $24.99/month allows for unlimited local and long distance calling in the continental US, among a number of other features. For international calling, per minute charges will be added to your bill based on that country’s rate. Country rates will be provided when you take phone service.

4Will I need to buy a special phone?

While empower does not provide you with a phone, your existing phone should work just fine. When we come out to connect your phone service, we’ll make sure everything is working prior to completing the installation process.

5Can I use the same modem for the phone and internet?

Yes. Our phone service is Voice Over IP (VOIP). Therefore, when we come to complete your home installation, we’ll plug your phone line into our internet modem. You do not need a separate modem for your phone.

6Can I have multiple lines?

Yes. The first line is $24.99/month, any additional lines are $9.99 per line/month. If you are a business or have a special need for many phone lines, send us an email at customerservice@empowerbroadband.com and we can provide you with a special rate.

TV FAQ

1What is Sling TV?

Sling TV is a multichannel live TV service streamed over the internet. Sling TV is owned and operated by Dish Network. It has many of the features you are acquainted with: Channel guide, DVR, Fast forward, Pause, Rewind (availability varies channel to channel).

2What do I need to get started with Sling TV?

1. A smart device such as a Roku, Firestick, PS4, Smart TV, etc.

2. A high-speed broadband internet connection, preferably through empower.

3. Local channels require a HD antenna and AirTV Player.

3Do I have to have internet to have Sling TV?

Yes.

4How much is it to sign up?

Learn more on our Sling TV page.

5What are Sling TV’s cancellation policies? Is there a contract?

No policies. No contracts.

6Will I get my local channels?

Yes! Your local channels will appear in your Sling TV guide with the help from an HD antenna and Air TV box. Your installation technician will help you setup all the necessary equipment when they come to activate your internet subscription.

7What channels are available?

Learn more on our Sling TV page.

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